HELP

Troubleshooting

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1. Install or update your Citrix Receiver.

2. SSL/TLS Error: You have not chosen to trust "Verisign Class 3 Server CA" the issuer of the server's security certificate

Changes have been made to Internet Explorer to make it easier for users to see that they are on a secure site, and (just as importantly) that the secure site is the one that they were expecting to visit. For the www.webmti.com site to work correctly you may have to add the two Citrix Web sites to your trusted sites.

First time connecting? Add the three Citrix Web sites to your list of trusted sites:

	On the Internet Explorer Tools menu, click Internet Options.
	In the Internet Options dialog box, click the Security tab.
	Click the Trusted sites icon, and then click the Sites button.
	In the Trusted sites dialog box, enter the following sites URL:

http://www.webmti.com

https://cfagw02.webmti.com

https://aldagw02.webmti.com

in the Add this Web site to the zone box and then click Add.

Trusted Sites

When you log onto either Citrix Site One or Two you may see the following warning. Please choose YES

3. Verify Anti-Virus Definitions are up to date and run a full system scan

4. Delete Temporary Internet files

In Internet Explorer click Tools and select "Internet Options"

Under Temporary Internet files click on "Delete Files"

Put a check mark beside "Delete all offline content"

Click "Ok"

Retry connecting to the portal

	In Internet Explorer click Tools and select "Internet Options"
	Under Temporary Internet files click on "Delete Files"
	Put a check mark beside "Delete all offline content"
	Click "Ok"
	Retry connecting to the portal